Customer Testimonials
Had a breakdown here from out of town, vehicle sat 3 days with no communication from service department unless we initiated it,, always “fixing to look at it”finally picked up and took somewhere else,, quite disappointed
Hayley was very courteous and professional. She kept me updated on the progress and make sure my car was kept clean inside.
10 out of 10 do not recommend. Started out dropped my truck off on my scheduled appointment time and date and they said they couldnt find my appointment but would work it in. They had my truck for a month never received a call to tell me what was wrong and I couldnt ever get anyone to answer or return my calls when I called them. Finally I just went and picked my truck back up, I understand things happen and im perfectly ok with that but the lack of communication was not ok for me. I had to drive from west ... Read More Google - Nov 6, 2026
Great service
Always an easy transaction with the folks at Jim Taylor Chevrolet!
I purchased my very own 2026 Chevrolet Trax... Noel was my salesperson he went over and beyond for me.. Ms Renee the finance manager truly is phenomenal.. nangy the new sales manager didn't give up she made sure I got what I wanted and did a phenomenal job.. Dillon for helping me set up on star and my Chevy. Justin and Mr Darrell thank you for all your help... This whole experience was amazing.. thanks for the support the guidance and the love. Big shout to the JTC dealership.. experience was amazing
Great service and good price. Stayed late to get the deal done on the last day of the month.
I cannot say enough good things about my experience with Noel Page! From the very beginning, Noel went above and beyond to help me find the right vehicle. He took the time to listen to what I was looking for, made sure the vehicle had everything I wanted, and never made me feel pressured throughout the process.
What really stood out to me was that Noel went completely out of his way to deliver the vehicle to me. That level of service and dedication is something you don’t see every day!
From the moment I started looking, through all ... Read More Google - Oct 28, 2026
This the third time something happened to my truck., first time they didn’t put the oil plug back or sealed it properly, but the shop owner took care of it than the next oil change my rear view mirror was twisted but I didn’t report it , now 2 of my hub caps off of my rims , they had to fly off while I was driving , went back to look couldn’t find them , , So I still trust ur service, but I hope we can resolve this issue faster
Amy the lady in serve was awesome. Always is. Everytime I go in there she is so knowledgeable and very informative. Needs a pay raise because she is definitely going above and beyond. The guys that service my truck Always do great. My truck comes back to me in a timely manner. No problems ever and if ive ever had questions those guys are always helpful....
Friendly and courteous!!!
Love the customer service. I was a first time car buyer, and went to go just look and Amy was out in the parking lot at the right time. She helped me get a 2021 Chevrolet Blazer with no credit. Will always recommend!
It went well and very quick. They were very friendly. I was very happy. With the service
Great service, going above and beyond expectations!
They are so nice & very professional.
Very nice and very helpful
I came in for an oil change! Super fast & great customer service
the whole experience was a PLUS, Carter, Sara, Amy and the technicians went over and beyond and i appreciate the service..
Greeted very satisfied. Great customer service! 😊
Terrible !!!!! Second time taking my truck to this dealership for repairs and they claimed they couldn’t find anything wrong . I drove away with this popping up on my dash. I had been “warned” about taking my vehicle there but i figured i would try them anyway. HUGE MISTAKE !!!! The first time they even charged me a little over 100.00 dollars even tho my tuck is still under warranty. I will never go back nor will i even recommend this place !!!!
Yesterday evening, traveling from Monroe to Pearl, MS, the dashboard tire pressure notification started dropping very quickly on right rear tire. At 5:45pm, we pulled into Jim Taylor Chevrolet. Everyone had gone home except for Joshua and another young man. These two men were SO kind and courteous. They put the spare tire on my Honda Pilot, and at no charge. If you are looking for good people to buy a car from or to get yours serviced, go see Jim Taylor Chevrolet. Thanks again for your help !!!
Jim Taylor of Rayville La was the best very polite and professional kept me informed of what was going on with the car.
Great experience purchasing from Jim Taylor Chevrolet in Rayville. Janet was the Sales Associate we worked with for the purchase of our vehicle. Very patient and accommodating throughout the sales process. Highly recommend giving her a call!
Despite backordered parts, Jim Taylor worked diligently to get my car repaired as quickly as they could. They kept me informed during the process and were professional from beginning to end.
My son was buying a truck. Was told to be here at 10:30am to sign paperwork. We were here at 10:30am and kept getting told 10 mins, 10 mins, 10 mins. Almost 2 hrs later they decide they have to have an employee meeting. Worse customer service ever! The finance dude was worried about an auction on his phone instead of getting the paperwork ready. I will not ever come back here
Great customer service, fast friendly and reliable.
I was very happy with the service department today. I was an hour early for my appointment and they took my car right on back. Thanks again for excellent service.
I did not think my tires were being rotated. After 2 calls it was explained that the Teck only rotates if needed. I explained a left front was wore bout out on the inside due to not being rotated. The right front is new due to a cut. I scheduled one more service appointment and told this person again. I show up and tell them. They service the truck and tell me it’s not needed to rotate. I state you have to. The person goes gets the inspection paper and states the tire depth is even on the tires except ... Read More Google - Aug 2, 2026
Fast friendly service as always!!!
Although it took longer than I would have liked, the problem was fixed, 11 days. Everyone there was very polite. What I was not happy about was the dime sized spot of oil or grease left in the drivers seat, if I hadn’t noticed it would have smeared over my and ruined a pair of pants. There was also grease streaks left on the front of the seat which would be behind the knees. I guess plastic or paper interior protectors is expensive. Amy at the service desk was very nice.
Fast and excellent people
This was my se one time at your service department like always was fast and very professional service the ladies at the service front desk very professional and friendly service was fast and efficient good service and good price
On time in and out.. Thank you Amy and Team
They were absolutely so helpful and helpful and did not take a long time to get me finished and done, they offered me coffee the service is friendly
Customer Service was a 100000/10 Definitely will be a returning customer.
The staff at Jim Taylor was extremely nice. Ashley and the lady beside her were really helpful and welcoming. Jason took care of me really really fast, got me in and out, and headed to work in a timely manner. The atmosphere at Jim Taylor is always so pleasant. All the employees are nice and the service department does a really really good job.
The ladies at the service desk are great! Kept me updated on how long it would be before my car was ready. 🤗
Great service, as always. Great staff and overall experience.
This was the worst experience we have ever had with a dealership! It took 4 weeks and 3 visitis, with them keeping our car for 3 days when it was promised in one day. We had no other car and they had no loaner, and tried to have us rent a car for a week on top of the cost of repairs. HORRIBLE service with no one ever having proper answers, then had to take the car back because one thing to be fixed was not. Horrible and will never go back. No one knows what's going on, you never get answers ... Read More Google - Jun 29, 2026
Made an appointment with the Service Desk for 8 am on Wednesday. Some young girl from another office called on Tuesday and cancelled my appointment and said that they couldn’t schedule me till next month. When I told her that wouldn’t work for me, she said I was welcome to take my car elsewhere. I’ll never go back.
Worse experience ever, service manager was never available and would never return calls nor cared that my vehicle was there for 6 months . Sales department is top shelf, service department is an absolute joke
The service was awful. I’ve had appointments 3 weeks in advance to get a part on my Tahoe under warranty and the car set there for a day and a half. Nothing done! Second appointment they had 5 hours and still did nothing. They were actually talking to friends and not working. So I will have to find another place to go. I’ve bought all my cars there but there services is awful!
Horrible experience! I had talk to the sales person that looked over my application, and she had told me I was looking at 0 down and 400 a month. She never called back so I called them only to be upset that my down payment went for 0 to 6,000 which is crazy because the car I previously bout was cheaper than the car I was looking at and I paid 0 down for it and my income was way lower. But it ok what’s for me is for me it just pissed me off that the payment went from 0 to 6000 that was crazy!
My truck has been sitting at this place for roughly 4 and a half months for transmission trouble at 58k miles yet when they do decide to even take a look at it they claim there was nothing wrong with the transmission although it had just been diagnosed by a certified transmission shop but they were not willing to fix it because of the warranty but back to jimmy nem they went on the fix a oil leak they claim which it never leaked a drop of oil but however they said they drove it 100 miles and nothing happened but I ... Read More Google - Mar 11, 2026
Been using service department for a long time. Never had an issue until today. I had an appointment to get my oil changed and brought my car in an hour and half before my appointment. Went back to pick my car up about four hours later. No one at service desk and finally someone came in. My car sat in the back and was never serviced. Employees seemed confused of what was going on and where my car even was. Will not be going back.
It’s taken me a very long time to write this review because they were friendly n helpful my very first visit. Not the second time though because they inflated their transmission regular maintenance fees to astronomical pricing! My car needed a transmission filter change! I was charged $2500! They knew it was towed there and it wouldn’t move because of the safety feature in my corvette! The dealership took full advantage of me because I’m a woman or since I’m driving a Stingray they would maximize their intake of money from customers! I googled and this regular ... Read More Google - Jan 25, 2026
Timeliness of repair was awful, close to 3 weeks for 5 hours of work (as quoted). Original request for repair wasn’t even addressed. Lack of organization and leadership at this location. Service desk was responsive and polite but how the rest of the shop handles business and works could use a full overhaul. Will not be returning to this location.
Terrible experience trying to deal with the people at Jim Taylor.
Two different sales people tell me a price on a truck. Which is listed on the dealerships website, at the same price the sales people tell me. As they are preparing the price for me to come pick the truck up, such as TT&L and whatever other fees they charge, the management team tells the sales person they can’t sell the truck for the price listed on the internet or the price the sales people quoted. Reason being, they forgot to increase the price by $9500 dollars ... Read More Google - Jan 2, 2026
Avoid Jim Taylor Chevrolet in Rayville, LA. I deeply feel sorry for the community of Rayville for the manipulative frauds at their Chevrolet dealership, as I didn’t know either until having to go to another Chevrolet dealership. I would seriously consider investigating any work done at their dealership. Completely in awe of the experience that I have encountered. I hope this review will help others and make them more aware of their schemes.
I had my car towed to Jim Taylor Chevrolet in Rayville after it broke down while we were traveling. We made it clear the vehicle had ... Read More Google - Sep 6, 2025
If I could give zero stars I would. Had most of the parts in and could have had them put in waiting on the last part but instead of doing that after already leaving me without a vehicle for a month without a loaner vehicle I was promised to have within the first week of my truck being there. It took them another 2 weeks to have my truck ready after the last part came in which had nothing to do with the rest of the stuff that they could have had put in there. They wanting me to pay for ... Read More Google - Sep 3, 2025
Came in for an appointment to get oil change and tire rotation. Service looked at a recall which we knew parts were unavailable. My vehicle sat for 2 hours! I never got my oil changed. Had to leave due to other obligations. It was wasted day for sure. Will go elsewhere.
Unprofessional managers.
Poor service people are RUDE!!!!! Very unprofessional. Didn’t keep us updated on what was going on we had to call. When you called they had the worst attitude. Didn’t want to give us a rental vehicle so we had to call and make a complaint to GM which never should’ve had to be done. Then our vehicle was fixed at almost 4 that afternoon and we live a hour from the rental place and was told if we didn’t return the rental that day we was responsible to pay until it was turned in. Which is completely ... Read More Google - Dec 17, 2024
The service department has went downhill. My vehicle set in the parking lot for 10 days without anyone looking at it. The two people that set at the check in desk are there just to draw a check and not care about customers. I had my vehicle towed to another dealership and had it repaired the same day. It is sad because I have been a loyal jim taylor customer but after this experience I will go elsewhere.
Bought a car recently from them, had it for 2 months and both of my tires were already showing wire because an alignment was not done while they had it but was told all basic maintenance was done on it. Few minor issues that were glossed over and not been truthful about.
Maintenance service is slow. Not sure about technician capabilities. Took 3 months to fix truck.
Friendly very courteous easy to work with very knowledgeable about vehicle that was getting service work done
I went in for the installation of some back ordered parts. Got a call informing me that the parts were in so I Scheduled the appointment two weeks in advance. The rep said that it wouldn’t take but an hour so I planned on waiting. Not long after I arrived their internet went down. After 2 hours I was informed that the parts department could not pull the parts(that were in house) because the system could not be accessed. After I complained they got to work. After 4 hours they brought my vehicle around without 1 of the two parts that ... Read More Google - Oct 13, 2023
No Comment
Bought 2017 Silverado with the extended warranty , took the truck back four different times to get the emissions system fixed and never was corrected and then took it back because I could hear the lifters tapping where the mechanic tried to convince me it was the water pump , they changed it and still charged me to put the new belt on , and wasn’t long afterwards shortly after the warranty went out had to spend thousands to get the lifters fixed .
Very Rude And Unprofessional In The Service Department
Got oiled changed and just had my truck detailed and when they changed oil in my truck they got oil and grease all over my floor mats.
Very helpful and very respectful too the people. They have very nice customer service and will let u no what the problem is
I have always had excellent service and excellent customer service when I’ve been o your dealership. Please keep up the excellent service. I would like to give a big thank you Pam in your Service department, she I s the person that I deal with the most. She does an amazing job. Thanks Terry J. Usey from down south Cajun Land
It seems as if EVERY Jim Taylor experience for me has been a very unpleasant experience, however, this last experience was worst of all. Long story short, I came in with a luxury car that needed a recall fixed for the SECOND time because the first time an appointment was made and there was no part there to be put ion the vehicle, however I left out in what sounded like a squealing piece of junk. I turned around, took the car back and asked to please fix my car so that I don’t have a fatality on my ... Read More Google - Aug 10, 2022
They worked hard to resolve my problem! They were considerate of my time. They offered to take me home while they worked on my vehicle.
HORRIBLE!! DO NOT TAKE YOUR VEHICLE HERE TO BE REPAIRED! CAMERON IS A COMPLETE LIAR!! MY PARENTS TOOK THEIR TRUCK BC OF A KNOCKING NOICE, AFTER BEING TOLD IT WAS THE TRANSMISSION BECAUSE OF A FREAKING MACHINE NOT ACTUAL MECHANIC KNOWLEDGE! SO THEY WERE TOLD $7200 NOW AFTER HAVING TO PAY ANOTHER $300 ON TOP AND HAVING TRANSMISSION REPLACED. THE NOISE IS STILL THERE AND MY DAD WAS TOLD THEY COULD NEVER FIND WHERE IT WAS ACTUALLY COMING FROM SO WAS IT REALLY THE TRANSMISSION TO BEGIN WITH!! PATHETIC EXCUSE FOR A MECHANICS
They were right on time, treated me with respect and even washed my car! Very pleased!
Twice now I have had a center hub missing on my enclave after service. Did not notice it was missing because the car was parked against a curb. Noticed when I got home and had to manually pop another hub back into place. I had to purchase the first hub from parts (Billy Word) but I called them on it this time and the nice lady in service said Jim Taylor would purchase this one.
The dealership offered Professional Service with a Timely Completion. Staff was courteous and friendly. Thanks.
I was pleased with the sales person and the overall way we were treated at Jim Taylor Chevrolet.
Rude to wife upon drop off, grease all over floor mat upon pickup. Will be my last experience with service or even buying from this dealership. Would rather pay more to get treated half way decent.
I arrived a couple of minutes AFTER my scheduled appointment time of 7:00am. No one was at the service department. When they finally got there, I was not alerted. My car was pulled around and I was never told or called, anything. I had an appointment for 9:00 in Bastrop, which I should have been able to make EASILY. They did NOT rotate my tires until I told them because I had marked them and this is why. Then when the employee returned my car he was clearly agitated. My driver’s seat was adjusted to a ridiculous, low-riding position with ... Read More Google - Dec 21, 2021
Bad service
Came in and made app. in advance took truck in at appointed time no one knew what was going on told me to seat and they would get to it .left my phone number and truck there no one called all day to let me know what was going on . came back about 3.30 pm and got my truck nothing was done and have not heard from any one when to come back. was with out my work truck all day . i know they dont care but that how i make my living. that as nice as i can put it.
Took my car two weeks ago. Been getting the run around every since. My price is steadily going up and my car is not fixed.Now have to wait another week and cant work. Dont go there. Rip off